Refund policy

UK Returns

We guarantee the quality and individuality of all our products. The result of the handcrafted nature of our products, many items will cary slightly in colour / size. If you are not completely satisfied with your purchase, you may return it within 14 days.

Please contact us before mailing us on hello@spindlebysisters.com stating your order number and product. We will ask you to reconfirm your address and open your case as a return sending you the label to print or QR code so that you can print at your local Evri drop-off point.

We will issue you a return of the item, minus the label return charge, provided that the item returned is in it’s original and unused condition and with all original packaging within the 14 days. If we find that the product has not been returned to us in fully reasonable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.

Overseas Returns

We currently do not accept oversea returns as shipping costs are too high! If you wish to return, you can do so by bearing the shipping costs.

Exchanges

We do not currently offer exchanges. If you would prefer a different colour or size, please return the original order for a full refund. Then place a new order online for the item you prefer.  As all our products are handmade in small batches, stock levels change daily, and popular items often sell out. Requesting a refund and then re-ordering is the best way to make sure the item you want is in stock and still available.

Faulty Goods

Due to the hand-crafted nature of our products, there may be minor flaws & imperfections, which we believe are characteristics of the processes and add to the beauty and individuality of the items. Unfortunately manufacturing faults can occasionally occur, so if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund once we have received and inspected the returned goods. Please notify us in writing within 5 working days if you believe the item you have received to be faulty.