Delivery and Returns

With Love

We package each item as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or cushions individually wrapped, please select leave a note at checkout.

 

Dispatch Times

Our products are currently stocked in London and Birmingham. We normally ship orders the next working day. However, as we are a small business and also have full time jobs sometimes it can take 2 days before we post. Our post is collected at 11am and so orders close to that time may not leave us until the next delivery day.

Our storage is closed at weekends, so any orders placed at weekends will be dispatched on the following Monday. We will, of course, keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

 

Delivery cost

UK Standard 2 - 4 days FREE over £50
UK Standard 2 - 4 days  £3.99 under £50
UK Express 1 - 3 days £5.99
International Standard depending on country, price calculated at checkout. 

 

We use Hermes for UK and European deliveries and Royal Mail and ParcelForce for international deliveries. If you don't see your country in our shipping list contact us using the chat and we can see if we can offer you a discounted shipping rate.

Please note International order (outside the UK) will be responsible to pay for any customs duties, taxes and any other fees that may incur by your local customs authority. We're unable to provide advice on the amount of fees for each country. Please check with your local authorities prior to completing the order so there are no surprises.

 

UK Returns

We guarantee the quality and individuality of all our products. The result of the handcrafted nature of our products, many items will cary slightly in colour / size. If you are not completely satisfied with your purchase, you may return it within 14 days.

Please contact us before mailing us on hello@spindlebysisters.com stating your order number and product.

Provided that the item returned is in it’s original and unused condition and with all original packaging. If we find that the product has not been returned to us in fully reasonable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.

Once we have received the return, we will issue a full refund minus the original delivery charge. Original delivery charges are non-refundable.

 

Overseas Returns

We currently do not accept oversea returns. If you wish to bear the cost of return please get in touch via hello@spindlebysisters.com

  

Exchanges

We do not currently offer exchanges. If you would prefer a different colour or size, please return the original order for a full refund. Then place a new order online for the item you prefer.  As all our products are handmade in small batches, stock levels change daily, and popular items often sell out. Requesting a refund and then re-ordering is the best way to make sure the item you want is in stock and still available.

 

Faulty Goods

Due to the hand-crafted nature of our products, there may be minor flaws & imperfections, which we believe are characteristics of the processes and add to the beauty and individuality of the items. Unfortunately manufacturing faults can occasionally occur, so if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund once we have received and inspected the returned goods. Please notify us in writing within 5 working days if you believe the item you have received to be faulty.

  

Cancellations

If you have a change of mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched, you will need to return the goods to us in order that we can process a refund. The cost of delivery will not be refunded in this instance.

 

Lost or Damaged in Transit

We cannot accept responsibility for any items lost or damaged in transit. We strongly advise that a proof of postage certificate (free at your post office) be obtained when returning any item.

Our returns policy complies with The Distance Selling Regulations.